TERMS AND CONDITIONS – Training Programs

Details of our training course appears on our website. Although we have made every effort to describe the content accurately, we cannot guarantee that courses or materials will be exactly as described. You need to make sure you select a training course appropriate for your level of knowledge, experience, and learning criteria. For help on evaluating whether an event or course is appropriate for your level of experience, you can contact us at: [email protected]. Prices shown on our website do not include VAT. This is added to your invoice at the prevalent rate as applicable. When your order has been received and accepted, these terms become a legally binding contract between us. If we are unable to accept your order, we will let you know in writing and won’t charge for your booking. We accept payment by BACS and all major debit/credit cards (VISA, MasterCard, Amex, Maestro, Visa Electron, and Visa Purchasing) and Paypal. Please email us if you need an invoice or alternative payment methods. Payment is due upon invoice or before the course starts, whichever is sooner. In the event that an invoice is not paid on the due date, we reserve our right to charge statutory interest at a rate of 5% plus the Bank of England base rate from the payment due date until the date of actual payment. In some cases, we will require certain information from you in order for us to deliver the training. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time, or if you give us incomplete or incorrect information, we may exercise our right to end the contract. We might need you to download training materials as part of your learning. Students are responsible for checking that any downloaded materials they are using are the most up to date versions. In order to maintain the quality of our courses and study materials, we may change the content to reflect changes in relevant laws and regulatory requirements as digital marketing and best practices around Affiliate Program Management changes constantly. In the event that we need to make significant changes to these terms or the product or service, for example changing the date or varying the fees, we will notify you and you will have the option to end the contract before the changes take effect. In the event that we have to postpone delivery of your course, for example as a result of our tutor becoming unavailable at short notice, we will contact you. If we are unable to offer a new date that is acceptable to you or a substitute delegate you may wish to nominate, we will refund your payment. You can always end your contract with us. Except where you are exercising your right to cancel as outlined above, the following cancellation fees will apply: a) With more than 14 days’ notice, the cancellation fee is 20% b) Within 14 days of the commencement date of your course, the cancellation fee is 100% c) Failure to attend any course without notifying Affiverse will be a 100% charge. If you can’t attend your course, you can appoint a replacement delegate at no extra charge, as long as you notify us in writing. If you are purchasing as a consumer, for most Products and Services bought online or over the phone you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013. The right to cancel does not apply to: a) Courses that have been designed on a bespoke basis and specifically tailored to your business requirements. b) Products (such as training materials or other digital products) after you have started to download or stream. c) Services (events, qualifications and courses), once these have physically or virtually commenced. By booking onto a course where the start date is less than 14 days away, you agree that you have requested that the service begin before the end of the 14 day cancellation period. If you exercise the right to cancel after booking the course but before the normal 14 days cancellation period has expired, you will be responsible for the cost of the service provided up until the cancellation date. Any refund will be in proportion to the services provided in comparison with the full service. To exercise your right to cancel you need to advise us in writing. Please email [email protected] If you are eligible, we will refund you the price you paid for your order by the method you used for payment originally. We will make any refunds due to you within 14 working days of your telling us you have changed your mind. In the event that we can’t carry out our obligations due to something beyond our control, such as but not limited to acts of God; war; acts of terrorism; airline flight cancellations; strikes or lock-outs by third party organisations; flood; and failure of third parties to deliver goods or services, Affiverse shall be relieved of its obligations and liabilities.