GambleAware and Citizens Advice Scotland has released an independent evaluation conducted by Kantar Public that says that the stigma around gambling harm support is still a big roadblock in Scottish players accessing said support.
“We know that discussions about gambling can be challenging, and that training and the tools provided were key to preparing frontline workers to have conversations with clients about gambling,” GambleAware chief commissioning officer Anna Hargrave said. “The production of clearer guidance and an increased flexibility around questions should help front-line workers in identifying harms, having sensitive client conversations and helping reduce stigma going forward.”
Citizens Advice Scotland chief executive Derek Mitchell added: “The Scottish Citizens Advice network is proud to deliver this very important service, which has delivered real results by training over 2,000 professionals on how to identify gambling related harms.
“It is very clear from the feedback we get that stigma is a major problem, and that is why it is so important for the CAB network that we do not judge anyone’s circumstances or background when seeking help, and believe it is vital people seek support as soon as possible.
“The earlier someone gets the support they need the faster they can deal with the problem; it really is as simple as that. The alternative is burying your head in the sand as problems grow and grow until they are overwhelming. People shouldn’t be embarrassed or worried about seeking help, it is the first step to solving their issues.”
